Tow hitch was received from Revain with minimal packaging but no parts were missing. The clutch is well made and comes with good instructions. The rated load is accurate. There is a design flaw: the hitch ball mount angle adjustment [used to adjust the spring rod load] is only held by friction on the side pinch bolts. There is no "holder" to keep the bracket's angle from changing and relies on a spring bar load to hold things together. If the hitch is used without spring bars [as I sometimes do for short distances], the corner of the mount can slide down causing the mounting plugs to fall out. I added a 1/2" screw to hold the pieces together after putting the load on the spring bar.
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