Review on Faveo Help Desk by James Crofton

It is very easy for me as a user to access my help desk tickets from anywhere in the world, even while I am offline! The best part of this software is its ability to keep track of all tickets that are open at any point of time within your organization. Sometimes it becomes difficult to find out where we have left off when accessing our ticket history through email or website. That's why, sometimes i need to use phone call feature to get information about the previous status of the ticket. For us as users, it has become really easy to log into our ticketing system using mobile application too. Not much dislike here but since our company uses multiple platforms like desktop browser etc., there could be some issues related to compatibility. We can now handle over 300 calls per day easily without having to hire additional staff.