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Faveo Help Desk Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Customer Service, Customer Self-Service

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Description of Faveo Help Desk

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven by passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. Faveo has been integrated with multiple platforms and new features being added each month. Faveo can also be customized according to requirement and we do undertake such request.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

The Best Support for Our Company: Faveo Help Desk

Faveo Help Desk makes my life much easier. In fact, the best support I can think of. I can manage tickets with my name, and I can manage my customer and my team, and I can also have a chat with my customer with a "video call", so that it is much easier to have a conversation with my customer. I can also manage the "status of tickets" and the "status of my team", so that I can stay on top of the support given to our company, and help my customer to understand our company. I can't think of a…

Pros
  • Easy to use interface.
  • Very quick response from your technical experts when you need them for assistance
Cons
  • Nothing , everything seems good

Revainrating 5 out of 5

Very efficient and simple tool which brings efficiency among team members

It is very easy for me as a user to access my help desk tickets from anywhere in the world, even while I am offline! The best part of this software is its ability to keep track of all tickets that are open at any point of time within your organization. Sometimes it becomes difficult to find out where we have left off when accessing our ticket history through email or website. That's why, sometimes i need to use phone call feature to get information about the previous status of the ticket. For…

Pros
  • Everything gets saved conveniently under
Cons
  • So-so