The best thing about ISI is the ability to create a custom workflow for any business need. The system is very intuitive and easy to use. It is a great tool for any business that needs to manage their insurance policies. The system is very easy to use and can be customized to meet any business need. I have not found anything that I dislike about the system. I would recommend this product to anyone that needs an insurance management system. The ease of use and customizability of the system is a huge benefit. The system has allowed us to streamline our business and make sure that our customers are receiving the best service possible.