The best part of collectiv is that it not only helps in collecting all customer information but also makes it easy to manage them using its dashboard feature. It can be used for various purposes like tracking customers' details or even analyzing their performance. I don't have any dislikes about this software as well as there is nothing which i dislike at all. If you want to track and analyze customer behavior then definitely go for collectiv. As mentioned earlier we use this tool for our business purpose so hence it's very beneficial for us.