It is easy to use, works great with my iPhone 5 (or any other smartphone), it's reliable in keeping track of everything I need for events or meetings. Sometimes when you're doing an event where there are many attendees at different tables/couches, sometimes its hard to find your items quickly if they aren't near eachother - but that may be more because i'm not familiar enough w/ this software yet! try using their support team first before writing anything bad about them online. This software has saved me so much time & effort having all our valets together instead of searching through every bag one by one at various locations. The best thing about Nexval is that it's easy to use, has great customer support (which we love), fast response times for ticket updates/changes & fixes are made very quickly! We have only had one issue with this software so far - but as I said above they were able fix our problem immediately when notified of their error in service delivery. For us time-saving was key because there can be many steps involved before you're ready or even willing to pay someone else money just yet!!