I have been using this app for over 8 months now, they have made their software so easy it is great at getting my rehab clients involved in their own physical therapy programs! The support has also really helped us get through some tough patches of trying something new out; everything works well as far as our experience goes thus far! Nothing! All good! Great product - excellent customer service for when we do call or email them about anything. We are currently utilizing the program mostly for acute rehabs. Our therapists use the tools provided by Neurohome's PT department. At first we struggled with finding enough therapists willing to accept a no-fee contract but overall it's worked out very nicely. I love how convenient it is for my office clients because they don't have as many appointments or trips back & forth between their offices/home, etc., which helps them keep up more of an active lifestyle! We're able use this at-a distance program instead of in person if our client doesn't feel like coming into therapy but still wants some type of exercise plan set by me (or another therapist) during out sessions together through Skype meetings; therefore saving precious time both ways - theirs AND mine!