I bought this after my divorce to put my mind at rest as I wanted to compromise my previous access to the house after it became my residence due to the divorce decree/separation. The program allows me to give my kids access when they're with me, temporarily limit their access when they're with an ex, and then allow them back when they're with me. Before the lock change, the ex simply showed up and entered the house before the court ruled that this was my primary residence. Now he has no code and I asked the kids not to give him their code and not to go to him without warning so I would feel safe. I'm away and if I forget to change the setting while I'm away. Customer service is good. They answered questions from 20 minutes to 24 hours
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