Review on RSTickets!Pro by Thong Lopez
Great way tracking customer service ticket status
I like how easy it was to install, set up my help desk tickets with ease as well as customize everything about this product from colors/fonts etc down to what happens when someone submits their request for assistance via email or phone call. There are some minor bugs here and there but nothing serious at least not yet. This helps me keep track of requests submitted by our clients in real time which allows us to offer them faster response times than we would if they had to wait until next day mail out before getting an answer back. It also keeps track of who responded so far versus those still open. We can see exactly where each one stands within minutes instead of hours or even days waiting till things get processed through normal channels and then you have no idea why certain ones were closed quicker than others due to backlogged emails sent weeks ago.
- Keeps all ticket information organized.
- Easily searchable database
- Easy way just click send button once done typing info into form fields without having submit box popup everytime i go off topic while writing details
- No need multiple logins (one account works across devices)
- Few glitches that don't seem very common though
