My first order attempt came without an eyepiece, both eyecups and three screws. I emailed warranty support and heard nothing after a week. AmScope replied to my Revain email and offered to return and reorder the unit to get a good unit. HA. two eyepieces, but microscope head SM-1BZ (without camera tube). So two assembled devices are not *yet* parts of a complete device. This is terrible quality control. (I'll update if/when I hear a reply.)
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