It is very user friendly as you can customize it to your needs & preferences without any issues or problems at all! There are no downsides in my experience so far either which i am happy about because this product has been of great help when I did not have access/time available myself (as our department was understaffed). Easy navigation through menus makes things easy even if one does get stuck somewhere during use sometimes but that's normal stuff every computer program goes thru from time-to.- The only thing would be perhaps having more templates other than just prescription forms? But overall everything seems fine otherwise nothing really comes across negatively here!! This helps us keep track easily by creating patient charts using their own personal data we've inputted into them before hand along side prescriptions etc.