I like the ease of use and the ability to customize the software to fit your needs. It's super easy to use and it's very efficient. I like that it is very customizable and the customer service is amazing. I wish there was a way to have more than one rep on the phone at a time. I wish that I could have a different rep for each customer I have. I have been able to cut down on my phone calls and I no longer have to call my rep to get answers to my questions. I am able to answer the questions myself and have my rep answer any questions I have.