The ease of use and the ability to print and send out surveys to patients. I like that it is customizable. I haven't had any challenges with Healigo. The only thing I dislike is that it is not integrated with our electronic medical record. It is a stand-alone platform. I would recommend this tool for patient surveys, the ability to customize the surveys, and the ease of printing and distributing. The ability to customize the surveys is a plus, as well as the ability to send them to patients in between visits. I am able to easily share the information with my other providers.