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Italy, Rome
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Review on LOOMINI by John Collins

Revainrating 2 out of 5

The Shopping Experience at LOOMINI Was a Disappointment

LOOMINI did not live up to my expectations as a customer because I was searching for a trustworthy online store where I could buy creative toys and craft kits. Their delivery times are extremely slow, and their customer support isn't very good, despite the fact that they have a huge selection of products. After placing an order for a craft package with LOOMINI and waiting for it for more than two weeks, I finally got it. I called customer support, but the representatives were unhelpful and seemed uninterested in resolving the problem I was having. In addition, the merchandise that I was sent was of low quality, and it did not live up to my expectations in any way. The colors were lifeless, and the components were made of fragile materials that were easily broken. It was obvious that the product had not been put through its paces in terms of quality control before being offered for sale on the website. The website is difficult to understand and navigate, making it difficult for me to locate the products that I was interested in purchasing. In addition, the prices are not competitive when compared to those offered by other internet retailers who sell items that are comparable. My time spent purchasing with LOOMINI was, on the whole, a negative experience for me. I was left with a sensation of dissatisfaction as a result of the company's slow delivery, unhelpful customer service, low quality products, confusing website, and uncompetitive pricing. I will not be coming back to this store, but rather looking for other online retailers that provide a superior overall experience and value for their products.

Pros
  • a website that is easy to use and has concise product explanations.
Cons
  • A frustratingly slow response time from the customer support department.