I like how easy it is to use for medical professionals. It really saves so much time. The only thing I wish was different was to have more options available when sending emails or texts to patients. It could be done better to keep in mind the patients needs and wants. And also the ability to send multiple messages at one time instead of having to select each message individually would be great for sure! I do not think there is anything I dislike about this product it's all great! I am able to save a lot of time using this application.