I bought this for my father's birthday. Originally, they sent the board with a few missing pieces, and it was the wrong color. When I informed them of this, they were very helpful right away. They offered to send me a full set of replacement pieces or to send me a full new chess set with the original color I wanted. I liked the first board they sent me so I just asked for replacement pieces which they promptly shipped. Very beautiful and heavy board/pieces. Only suggestion would be to make a better quality contraption to hold the pieces in the case.
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