I like how easy it is to use in our clinic! It can be used as an email or texting application too which makes things easier when you have multiple phones/devices (and sometimes don't want your medical info out there). You know what information they saw at their appointment so if something comes up later while reviewing charts etc., everything will line-up perfectly - no need to pull someone else's file just because one person changed jobs after another. Can do more than text messages but not sure why? Maybe better support from customer service would help. We're able to keep track of who has seen each provider through this app instead of having paper files everywhere we go now.