1 Level
826 Review
80 Karma
Review on BlueAlly by Glen Needham
Very good help desk software - user friendly and effective
It is very easy for end-users (non technical) from different departments/locations of our organization to send us tickets without having any coding or programming skills required.It has helped in automating ticketing process as well as customer service support. There are no major cons with it yet but minor issues like sometimes due date shows up incorrectly when sending email reminders can be fixed by tweaking few settings. We have seen considerable improvement since we started using this tool. Automation of Ticketing Process.
Pros
- Easy integration
- Customizable workflows
- Ability To Track Service LevelAgreement Compliance And Audit Tracking Of Call Center Agent's Performance With The Help O fA Great Management Dashboard.
- Inbuilt Email Notifications SystemTo Send Remindings On Expired Tickets, New Updates Etc
Cons
- A bit more customization options would make things better
