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BlueAlly Review

5

·

Very good

Revainrating 4 out of 5  
Rating 
4.2
Professional Services, Managed Services

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Description of BlueAlly

BlueAlly helps clients scale, optimize, and manage IT capacity to reach their business goals.

Reviews

Global ratings 5
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Type of review

Revainrating 4 out of 5

Very good help desk software - user friendly and effective

It is very easy for end-users (non technical) from different departments/locations of our organization to send us tickets without having any coding or programming skills required.It has helped in automating ticketing process as well as customer service support. There are no major cons with it yet but minor issues like sometimes due date shows up incorrectly when sending email reminders can be fixed by tweaking few settings. We have seen considerable improvement since we started using this…

Pros
  • Easy integration
  • Customizable workflows
  • Ability To Track Service LevelAgreement Compliance And Audit Tracking Of Call Center Agent's Performance With The Help O fA Great Management Dashboard.
  • Inbuilt Email Notifications SystemTo Send Remindings On Expired Tickets, New Updates Etc
Cons
  • A bit more customization options would make things better

Revainrating 4 out of 5

BlueAlly has helped our IT infrastructure

BlueAlly is a great tool to manage our IT infrastructure. They have been very helpful and responsive to our needs. The pricing structure is a little confusing at first. It can be hard to understand at first, but they do offer a free trial if you want to try it out. I would recommend BlueAlly to anyone looking to manage their IT infrastructure. They are very helpful and responsive. We are solving our IT infrastructure problems. We used to have a lot of problems with our servers not being able…

Pros
  • BlueAlly is the only place I know of that can help us manage our IT infrastructure
Cons
  • It can be hard to understand at first, but they do offer a free trial if you want to try it out

Revainrating 5 out of 5

Best and free way to develop frontend app crossplatform

The ability for us as an organization (and even individuals) in our small team of developers is that we can work remotely from anywhere around world without having much hassle with infrastructure or hardware requirements! We are working at least 3-4 hours per day using this service so it's not really something I dislike about them but more like they need some improvements regarding user experience/accessibility etc.. It would be nice if you could see your dashboard where all metrics related…

Pros
  • Access to full sourcecode, git repo + deployment environments via one single place.
  • Ability easy deploy changes directly straight away instead going back & forth over multiple services / platforms each time i want make change locally before pushing up somewhere else; ) Good support community behind platform providing helpdesk tickets whenever needed,
  • Very fast
Cons
  • Some little things

Revainrating 4 out of 5

A good solution and must have tool should business require remote access

I love how much more productive my team is when using blueally! The customer support has been great as well - they are always quick with an answer or follow up call if needed. We use it in our office for all of our email services which makes things so easy from one place instead having multiple accounts set-up across different devices/email providers etc., It's also helpful that we can have this service included at no additional cost because some other companies charge extra fees just for basic

Pros
  • This is a great product for our company in managing our emails
Cons
  • I dislike how the interface is sometimes not as easy to use as it should be

Revainrating 4 out of 5

Easy deployment, solid product & features

I like that it's easy for us as an organization to use with our existing infrastructure without having too many additional dependencies or costs associated (as long you're using Azure). It can be difficult sometimes getting support from them when something goes wrong - but they are always quick at responding! The biggest challenge is just ensuring we have enough resources in different regions so if one fails then there will still remain some availability left within your region of choice. We've

Pros
  • The automation it's able to do within Azure is great and really easy to use
Cons
  • The support from BlueAlly can be good when needed, but sometimes it's very difficult to get a hold of someone and have a timely reply to requests for support