. One of the 3 spatulas in the set that I bought started cracking after about 8 months of heavy use (the set quickly became our favorite spatula). I contacted Di Oro support and they responded within 12 hours. The information requested was easy to provide, the order number, a picture of the damaged product and where to send the replacement. Within 5 days of my first email, we received our brand new brandy spatula. In my opinion, supporting your product and making the process easy and fast is definitely the way to keep a loyal customer! I will continue to look for products to purchase from this company.
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