I like that it is very easy to get in contact with them through their website as well as emailing. They are always quick to respond! It's been great having all of our reports at my fingertips and being able to share them easily with other departments within the organization. Sometimes it can be difficult if you don't know what you're looking for or even where to find something. The benefit we've gotten from using this software has allowed us to have full access to everything needed on one platform so that anyone who needs it will see it when they log into swelladvantage.com.