Header banner
Revain logoHome Page
Joseph Quintana photo
Pakistan, Islamabad
1 Level
719 Review
45 Karma

Review on πŸ’» Lenovo IdeaCentre 520 All-in-One PC Review: 23.8" Screen, AMD Ryzen 3, 8GB Memory, 1TB HDD, Windows 10 Home by Joseph Quintana

Revainrating 1 out of 5

Poor customer service

Terrible customer service. Bought this computer new. Turned it on and it brought me to a locked screen asking me to enter someone's password. This computer was clearly used, then returned and never restarted. So I call Lenevo customer service. Waited on hold for an hour to reach someone. The man then moved me, which took another hour. The tech support guy said he couldn't and I had to pay $70 for level 2 tech support if I wanted help bypassing the locked screen on a brand new computer. She wouldn't let me speak to the manager when I asked. The company's chat service was also down. Of course, this computer will be sent back.

Pros
  • 8GB DDR4
Cons
  • Waiting too long