After the first block we received failed shortly after first use (one of the banks couldn't charge anything), I contacted customer service. They responded quickly and after a few quick debugging questions sent me a new device that has been working great for over a month now. Its small size makes it easy to place on a small table, and with the right cable connections, you can charge multiple devices at the same time. The retractable cord is handy for controlling the length of the cord so it doesn't get in the way.
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