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China, Beijing
1 Level
69 Review
0 Karma

Review on LG 32UL950 W Ultrafine 4K Thunderbolt Monitor 🖥️ with Color Calibration, VESA DisplayHDR™ 600, RADEON FreeSync™, ‎32UL950-W by Marc Espinoza

Revainrating 1 out of 5

Mac sees it as a 27 inch monitor instead of a 31.5 inch monitor and the LG support is the worst I've encountered

The monitor itself looked decent, although cheaply made. The display is very bright and looks sharp by default. However, if you dig deeper, it gets really bad. The monitor UI is just terrible. A totally unintuitive menu with a tiny, horrible joystick sticking out of the bottom of the monitor in the middle. With OS X on a newer 27-inch iMac, it runs at the default resolution of 1920 x 1080, which is exactly the same as a Retina display rendering at 1/4 resolution (vertical and horizontal pixels are doubled). Changing the resolution to zoom from full 4K makes things seem too small. Scaling to a medium resolution (3360 x 1890) gives the UI and text the right size, but it's not very sharp anymore. I used this to replace an 8 year old 30" Dell monitor and it had sharper text and image quality at about the same native resolution! I was having trouble adjusting the display position of this monitor which I had next to my iMac monitor. I finally figured out that it's because OS X sees this monitor as a 27" monitor and not a 31.5" monitor! I called LG tech support last week and spent almost 2 hours on the phone with 8 different people, most of whom were rude and clueless. Eventually they agreed to write a live technician to find out how to fix the problem and said they would get back to me within a couple of days. A week later they still didn't answer me so I called again. Spoke to a rude and ignorant CSR who basically ignored my question why I wasn't contacted and said that if I'm not satisfied I can send the monitor back and they look at it which will take about 3-4 weeks. . I reiterated that my problem isn't with the monitor itself, but with how OS X sees the monitor's characteristics, specifically the screen size. After telling me it was an issue with the monitor's internal software that I'm trying to fix, he basically said it doesn't work for me on this new monitor I just bought for $1,100 help or support him. I will return it and maybe buy a BENQ. LG's support is truly the worst support I have ever received from a consumer electronics company. If a manufacturer isn't accountable for their product, it's not worth buying, even if it's excellent. At the same time, the characteristics of the monitor are amazing, but the monitor itself is so-so. What's more, I can't use it with a Mac and the lack of support. I really urge people to avoid this monitor and LG in general.

img 1 attached to LG 32UL950 W Ultrafine 4K Thunderbolt Monitor 🖥️ with Color Calibration, VESA DisplayHDR™ 600, RADEON FreeSync™, ‎32UL950-W review by Marc Espinoza



Pros
  • 9.1 x 28.3 x 23.5 inches
Cons
  • Bad contrast

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