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Slovenia, Ljubljana
1 Level
709 Review
33 Karma

Review on Nortrac by Joseph Swanson

Revainrating 1 out of 5

Nortrac Provided a Very Disappointing Experience

The most recent purchasing experience I had at Nortrac was less than satisfying. It took me a very long time to locate what I was looking for on the website, despite the fact that it offered a very large variety of products, but I found the navigation to be quite confusing. After a long search, I was finally able to locate the hydraulic equipment that I needed, but the purchasing process was difficult. The process of checking out was laborious, and I ran into several errors that slowed down the completion of my transaction. I was dissatisfied to discover, upon receipt of my purchase, that the apparatus did not correspond to the description provided on the website. It was of lesser quality than I had anticipated, and the functionality was not as good as I had hoped it would be. In addition, I tried to voice my concerns to the customer support team, but I found that they were unhelpful and unresponsive when I reached out to them. They did not appear interested in resolving my concerns and did not provide any recommendations for how the situation could be improved. My time spent at Nortrac was, on the whole, a negative experience for me. My experience with the baffling website, the aggravating purchase process, the low-quality product, and the unhelpful customer service representatives left a sour taste in my mouth. On the basis of my personal experience, I am unable to endorse this business to anyone else.

Pros
  • Competitive rates for superior goods
Cons
  • Customer support is very slow to respond.