My only problem was understanding the tech support person. I couldn't understand what he said/asked. I gave the phone to my wife and she had the same problem. I asked for a person who spoke our language more clearly and was put off. After some time tech support didn't respond and we got disconnected. As for the router, setup was relatively painless. After the setup is complete, everything is going well. I believe the speed is regulated by my ISP. There were no connection problems and the speed is faster than my old Netgear router (R7000) which was no longer able to transmit a WiFi signal. Great upgrade for range and speed.
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