It's easy enough that even my non technically savvy daughter can use without any problems or issues I would like an update so we are not tied down with one platform only but there is no way this could be done since they have made their money off us already! If you don't want your business stuck using outdated technology then go ahead otherwise do some research into other options as well because if something wrong happens (which won;t)you will lose customers who know what works best now days due too lack luster performance from old tech solutions which were designed decades ago before people cared about customer satisfaction.
We need upgraded equipment ASAP!! I like that we are able easily integrate with our existing system which makes life easier! We use this product internally at work but haven't used their external client yet so no complaints there either just be aware you could have issues integrating some systems if using internal only (like ours). Great customer support as well!! They were very helpful during set up process getting us setup correctly etc.. easy go get answer from them any time throughout year long subscription period.