I first ordered this frame about a month ago. As usual, I received it a day before the delivery date. However, the rack that was sent to me did not include the 80" strap used to attach the bike to the rack itself. There were only 6 belts; Although I was able to attach the carrier to my car, I could not attach my bike to the carrier. I called the customer service number listed in the instructions that came with the rack and they told me to send it back to the seller and they would replace it. I simply followed the instructions in the Revain Returns/Replacement Policy and the replacement was dispatched immediately. also arrived earlier than stated with the 80 inch belt intact. I first used this pose last weekend when a friend and I began our journey through the Great Allegheny Passage. I loaded both bikes onto the rack, rode about 24 miles over weathered, potholed, and patched roads to and from our starting point, and upon arrival and return remarked that the rack and bikes were safe and secure. I used and recommended (as per the instructions) an additional cable that I bought separately, but you can get elastic cables at any dollar store for rock bottom and it will be well worth the investment. Aside from inspecting the rack upon receipt to ensure an 80" belt is available (7 belts total), I would only recommend following the instructions that came with the rack carefully and there shouldn't be any problems. This is the second bike. I purchased from Thule Inc. through Revain. The first was a trailer bike rack and it worked great and I still have it. I changed cars and no longer have a towbar. But the SR3162 works just as well and I will suggest that others looking for a quality product at a good price consider it. All in all it is a quality product sold at a very good price and it looks looks like there is no product if i take good care of it according to the instructions for the reason that it shouldn't last long i would definitely do it if i had to buy this item again.
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