Their support team was great to work through questions I had about their product as well as any issues that came up during our implementation process! They are also willing to help you out if they can't answer your question or resolve an issue immediately - it's refreshing when working in this industry where customer service seems so lacking at times!! We used CC for nearly 2 years before switching over completely from paper records (which were messy) into electronic format using Check Connected™ software platform by CCSolutions®. The benefits of having all data collected digitally instead of manually entering info directly onto cards made things easier than ever prior to implementing new systems; plus now we have access 24 hours per day via mobile device vs just 9am-5pm office time frame.