I like how easy it is for me as an owner of my own veterinary clinic/practice! It's great because everything can be done from one place instead having several different programs open at once which makes life easier when juggling time between multiple things such as billing or appointment scheduling etc.. Nothing really comes across negatively but sometimes there are minor issues here & if something does come up then they do respond quickly so no complaints about them!! This program has helped us streamline all aspects within running this business by allowing 1 location where we have access too many systems (billing ect).