I had to make several calls to Opticon over the course of 3-4 days to get the latest software for this scanner. You can just leave a message and they say they will call you back within 24-48 hours. When I finally managed to speak to someone, I was told that my device was shut down because it didn't have the latest firmware. It took about 2-3 hours and I had to call back after the problem started. Another 1-2 hours on the phone, but it's ok now. Opticon is unfamiliar with the Revain app that comes with this device and makes each scan a lengthy process. Sure, you can pay over $40 a month to get an intelligence IQ that works better. product for work. I was only given the Opticon phone number after 2 calls to Revain customer service where I was finally told they were unable to help me. Don't sell a product you can't support.
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