I bought shock absorbers that were designed for my truck. After 6 months one of the shock absorbers was leaking. Obvious product defect. They said send it back and we'll let you know. So I pack the defective part and pay for the shipping. Then nothing. I email someone and they say they are in our warehouse and they will notify me. Nothing. Guess what - I need a shock for my truck. I will buy it from someone else. Maybe one day I'll get an answer so they tell me what I already know the shock was bad and shouldn't be leaking after such a short period of use.
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