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Georgia, Tbilisi
1 Level
731 Review
31 Karma

Review on Flasoo by Andy Syla

Revainrating 2 out of 5

An Upsetting and Discouraging Experience with Flasoo

Flasoo is an online store that specializes in arts and crafts, sewing, beading, jewelry making, and accessories, and I was delighted to test it out because I am a crafter who enjoys producing things. However, my experience with Flasoo did not live up to my expectations in any way. To begin, the website was not user-friendly and was tough to navigate. Because the categories were so poorly arranged, it was really difficult to discover the information that I required. In addition, the search tool was not very useful because it brought up results that were not relevant. Second, I was underwhelmed with the low standard of the things that were shipped to me. The beads I ordered were of low quality, and a few of them were even damaged when they arrived. My sewing project required threads, but the ones I purchased were of such poor quality that they kept breaking. The jewelry making supplies that were sent to me were not as described on the website and did not correspond to the advertising that had been done for them. In conclusion, the quality of the customer service was below expectations. My attempts to communicate with them about my issues were met with a response that was both untimely and useless. I had to go through a number of different channels before I could eventually receive a response, which did not inspire too much confidence. The entirety of my time spent shopping at Flasoo was less than satisfying, and as a result, I would not suggest this retailer to anyone. It is not an excellent choice for hobbyists and crafters because the website is not well organized, the quality of the products is only adequate, and customer support is unsatisfactory.

Pros
  • Pricing that is both competitive and reasonable, with products of the highest quality.
Cons
  • Some customers have complained about the length of time it takes for customer care to respond to their inquiries.