I like how user friendly this product was for me to use in my ministry as well as other ministries that are using it. It helped us keep track of people who were not attending services or had lapsed out as far as being baptized etc. The only downside we have found if its lack with certain features you would find within another system, but thats what training our admin has been doing so they will be able to address those issues. There also needs to be additional help guides available online. You could tell by their team's attitude towards customer service they really do care about helping others grow into better leaders! Keeping records from baptisms to weddings; everything! It's very user friendly! I love how it organizes everything in one place so you don't have to spend time searching for things that aren’t there anymore or needlessly retyping information over again when transferring between programs (e.g., Excel). The only thing about this program as far as my experience goes was not being able to export reports into other formats like Word files which would be nice if they could do something with them at some point but otherwise great product overall!!