This software has been great to use when it comes down to tracking user's activity of what they are doing through our site - which makes them feel more comfortable with using their services, etcetera! I love that there isn't much downtime either! Sometimes we have random issues occur where sometimes you get stuck but usually this only happens once per day or so (sometimes less than an hour). The customer service team responds quickly as well- very helpful if something does happen during peak hours/time frames. Try out data spook first before any other program. It was easy enought for us just getting used to how everything works together; however, after about 3 months into implementation my boss realized he liked some features better from another competitor. We were looking at implementing analytics tools because we wanted users who came onto website A would see similar information while.