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Review on IAMBot by Joshua Paulson

Revainrating 4 out of 5

Easy way-out solution if your site gets new visitors

The bot can be integrated with any website or app that has an API such as Facebook Messenger so it's easy for our customers to interact directly from their favorite chat apps without having to go through another channel like email/phone call etc. Also very cost effective compared to other tools out there in terms of service pricing & support team responsiveness. It took us about 2 weeks after we signed up but they are currently working hard at fixing some bugs which will make this tool even better! We're using IABot mainly because it helps solve customer inquiries within minutes instead of hours via phone calls (which would have been too much time investment).

img 1 attached to IAMBot review by Joshua Paulson



Pros
  • The support team is very responsive and they are always looking for ways to improve the product
Cons
  • It's still too early to say but we have noticed that it's not as user friendly as we would have liked it to be