Today I called the company and told the woman I spoke to that there are 3 bumps, dimples, nicks in the 1/2 inch bevel area that make an uneven surface on the flat would leave the surface of the pipe that comes out at the bottom. She said I would have to call the retailer to get an RMA. I told her I bought it from Revain and told her that Revain sells and ships. She said I needed to contact Revane. I told her I saw on their website that they have been in business for 125 years and then thanked her and hung up. According to their website, "Mark and Scott maintain a family tradition of innovative products, the highest quality pipework tools, excellent customer service, a state-of-the-art factory and customer value. so much for excellent customer service. I will never try their other products.
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