I like that it is easy for my customers who are not technically savvy at all or have no experience with software in general (this includes myself). It's also very user friendly once you get used too its features! The only thing about this program so far has been how fast some of our documents can be uploaded into certain sections as well others being slow sometimes due from server issues/bandwidth limitation etc.. This happens more often than we would want but luckily they do offer their support team 24 hours 7 days per week which helps us out alot!!