The customer service is amazing! I have had several questions answered promptly by my account manager who has been incredibly helpful with any issues or concerns as they arise from our organization's end. They are always quick to respond via email/phone call when needed. Their support team can be very thorough in their explanations about how things work so there isn't much confusion once you get started using it. It was easy enough to set up but also intuitively user friendly which makes getting used to all its features easier than if we were just trying to learn them one at time without assistance. We've found this tool especially useful since most nonprofits don't use CRMs like ours do - hence why many people still haven't heard of us yet (we're new!). With betteruneteam, we now receive more leads through social media channels such as Facebook & Twitter than.