I like that it's easy enough so anyone can use, but also has many options in case you need more customization or advanced features down the road! It took me about 30 minutes of reading through their website before realizing there are multiple ways to do things - not just one way as with most software out there (or at least less obvious). So if your looking into this product make sure you know what exactly you want from them first because they offer quite a few different types/levels of services which may be confusing when trying to figure everything all together. We were using another system previously where we had trouble getting our data directly transferred over to Medicare Advantage plans without having to send an intermediary involved manually each time. This helps us get those claims sent faster than ever by simply clicking "Send" instead of waiting weeks between transfers while dealing wtih intermediaries who take forever.