The ability to create bots in minutes is amazing! It's also easy enough to use with no coding knowledge required (but I'm not sure how much of an advantage this actually gives you).
There are some quirks here or there but they're minor issues which can be resolved by asking support staff if it matters at all - otherwise go ahead & start creating your own custom bot without any code involved :) We've been able to get our customers engaged quickly using Chatwoot as well as providing them great customer service via messenger/webchat.