Review on Govee Smart LED Strip Lights, 32.8Ft WiFi LED Light Strip With App And Remote Control, Works With Alexa And Google Assistant, Music Sync Lights For Bedroom, Kitchen, TV, Party ( 2 Rolls Of 16.4Ft) by Michael Custodio

Second EDIT: After being in contact through email with Claire, I can honestly say that this is the single greatest company I have ever had the pleasure of working with! Their customer support is otherworldly!EDIT: I looked through the reviews to see if anyone else has the same issue I did, and someone mentioned contacting their customer service and having someone respond immediately with a replacement. I went to their website, and there's a page to request a replacement strip. I submitted the information with a video of the issue, and Claire responded within 24 hours with not only instructions on how to possibly reset the lights to make them work, but also a pledge to send out a replacement free of charge! I'm keeping my review at 3-stars for the fast response and dedication to their product, and will give it 5-stars when the replacement lights arrive.Original review: I purchased these lights with the intention of running them along the top of my ceiling in channels, and behind my desk. I cut the LEDs along the copper connectors and used 4-Pin RGB LED Light Strip Connectors to wire them where I needed. They worked very well for a few days, then one day it only shined turquoise. I cannot change the colors at all, and I can only change the brightness. It broke somewhere in the controller, which would have been an easy return had I not modified the strip. I have wired LEDs using the same method for years without incident, but I've always used an Arduino running WLED and have never used a strip with a built-in controller. The return policy specifies that the product must be new and unused, so I guess I'm just out of luck. There are plenty of reviews raving about how good this product is, so I'm sure I must have been the unlucky one who struck out. At least for a few days my room looked pretty cool!