In the highly competitive e-commerce market for auto parts, Belmor's web store comes up short. The website has dated design and functionality, which frustrates users. The search feature rarely works, and when it does, it often provides useless or no results at all. In addition, Belmor has terrible customer support. Emails and phone calls are often ignored for days before being addressed. Oftentimes, when an answer is given to a customer, it is unhelpful or dismissive. Frustration and dissatisfaction with the purchase experience can result from a company's absence of focus on its customers. The order fulfillment procedure can be time consuming and prone to mistakes even after orders have been placed. Customer service for returns and swaps is a nightmare, and packages frequently arrive late or not at all. Incorrect components or even broken goods may reach consumers due to sloppy handling during the shipping and delivery process. When compared to other retailers of car parts online, Belmor comes up short. Customers seeking a streamlined and dependable purchasing experience would be better served elsewhere when shopping for car parts. Given the abundance of other choices, dealing with Belmor would be a waste of time.