The software makes analyzing large volumes of information easy for us as we are able see trends in real time that would have taken weeks or months if done manually! It also helps keep all staff up with current events which has made it easier than ever before at my workplace when there's breaking news around every corner (and many don't know about because they're not looking).
I'd love some other options besides just text analysis - being unable do something like look into images/videos etc., but this may be due simply down how basic their platform was initially built upon? If you can use Google Chrome then its likely worth trying out since most people who work here already did so anyway without even knowing what hand shakers offered until i showed them examples online & convinced management over lunch haha!! Make sure your sales team knows exactly why using HN handsets will help grow revenue through better customer service.