Header banner
Revain logoHome Page
Justin Rasmussen photo
1 Level
792 Review
34 Karma

Review on CYF Quality by Justin Rasmussen

Revainrating 5 out of 5

Review for Cyberfocus Analytics: CYF Quality

I like how easy it is to set up reports in this program. It's very intuitive and simple to navigate through all features. There are some minor formatting issues here and there but nothing too major. The customer support team at Cyf has been great! They're always quick to respond and helpful when you need them most. This program allows us to track our metrics easily so we can see what areas of improvement exist within our department. We've also seen an increase in engagement from agents which is nice because they feel more engaged and comfortable talking to customers as well.

img 1 attached to CYF Quality review by Justin Rasmussen



Pros
  • Very user friendly platform with no difficulty navigating around using keyboard shortcuts or other options available via GUI(Graphical User Interface)
Cons
  • Some disadvantages