Extremely difficult to open/close. I have strong hands and couldn't pack it compactly because the design blocks it. I was warned that the stairs would get stuck in other reviews. Of course it happened. I bought it after some great reviews from pros who said it's all they use. Obviously they didn't get the same model as the reviewers/consumers. The stairs are nice and light and look solid. But what's the point if I can't even put the ladder back in my garage because it won't collapse. I'll look at this again when they reverse engineer and release a different version, but for now I'll just stick with the traditional ladder as I've tried it a few times already.
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