The best part about Serdoo is the AI engine, it is fast and responsive, the user interface is very simple to use and understand. The support team is also very helpful, they are always willing to help and guide you on the best way to solve your problems. The only thing that I don't like is that the chat box is not very big, it is difficult to see the chat content when you are typing. I would definitely recommend Serdoo to anyone who is looking for a simple and fast ticketing system. I am solving the ticketing problem of my small business and I am solving it very fast.