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Australia, Canberra
1 Level
729 Review
52 Karma

Review on Topmart by Don Olsen

Revainrating 3 out of 5

Unsatisfactory Interactions with Topmart's Customer Service

Unfortunately, my interactions with Topmart have been marked by a high level of dissatisfaction. Their customer service leaves a lot to be desired, despite the fact that they provide a diverse selection of dog-related products and accessories for pets in general, particularly dogs. It was a living hell trying to get in contact with their customer service team when I had a problem with a purchase that I had placed. It was very frustrating that despite my multiple attempts, I did not receive a reaction for a considerable amount of time. When I was able to reach someone at last, they were neither very helpful nor accommodating, and the problem was not addressed to my satisfaction. I was left with the impression that both my time and my money had been squandered. It is difficult to identify a distinct benefit that Topmart possesses over its rivals because of the ways in which it differs from those rivals. It is difficult to recommend them over other companies that sell pet supplies because, despite the fact that they have a good selection of products, their customer service is unresponsive and they do a poor job of managing problems. This makes it difficult to recommend them over other companies. To summarize, Topmart does have potential as a business that sells pet supplies; however, the quality of their customer service is subpar, which is a significant disadvantage that needs to be addressed if they want to be able to compete with other leading brands on the market.

Pros
  • a variety of goods
Cons
  • Shipping could require some time.