I like that it is very easy to navigate through all of their products which makes my job as an administrator much easier! It would be nice if they had some sorta guide or something about how everything works together but other than minor glitches (which are easily fixed) there isn't anything bad at this point in time so far!! We were looking into different software systems when we came across dentemo's website/app because our previous system was not working out well enough for us. The pricepoint has been great too since its fairly inexpensive compared to most companies who have similar services available ($$$). They've helped me manage appointments better by being able to set up reminders via email without having anyone actually show up just yet. There really aren’t any downsides right now unless you need help setting them up correctly from scratch- maybe ask someone else? If your interested give one try.