I like that it tracks conversations between our clients/ prospects as well as internal staff members within my organization who are interacting with them via chat or other online mediums such as Skype etc. It also gives me an insight into how they interact internally when conducting business which is very helpful for us all knowing where we need improvement upon! Nothing specific at this time but would be great if you can add some integrations so its easier than having people log onto different platforms of communication (iMessage) The best part of it is that it integrates with Salesforce. It has an excellent dashboard that can be used as a sales tool for all business users. I haven't found anything that i dislike about Gong yet. I have been using it for over 6 months now and it has helped me improve my sales process time-to-time. I am able to pull up historical data and compare to my previous month's numbers.
ο»Ώ